December 20, presented by Nicole Bryan
Homelessness is a recurrent topic of concern in public libraries. This presentation will highlight best practices and give guidance that frontline staff can use to better understand and serve this diverse population of patrons experiencing homelessness.
As a result of this program, participants will:
- Learn how to assess the needs of the transient communities they serve, identify defects, and develop ways to support them
- Learn how to create relevant and impactful programs for patrons experiencing homelessness
- Gain confidence in working with patrons experiencing homelessness
- Learn how to deescalate situations in library
Nicole Bryan-Biography
Nicole Bryan is a Library Information Supervisor at Brooklyn Public Library, the fifth largest library system in the United States. She has spent her career within the social services arena, developing programs and meeting constituents’ needs.
Currently, Nicole assesses the delivery of library services, employing trauma-informed methods to transitional populations in public library branches and homeless shelters in Brooklyn, New York. She received her MLS degree from Long Island University.
The views expressed in webinars provided by PCI do not necessarily reflect the views or official policies of the State of Arkansas, the Arkansas Department of Education, or the Arkansas State Library.
